Open Mon-Fri: 8am-5pm  |  T 08 9368 8555

Privacy policy

Crystal Print & Packaging Solutions (CPS) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. Crystal Print & Packaging Solutions reserves the right to amend, at its sole discretion, this Privacy Policy without notice.

1. Collection of Personal Information

1.1 CPS may collect and hold the following personal information (“Personal Information”):

(a) Name, company name, address, phone and email address;

(b) Relationship and family status;

(c) IP address;

(d) Banking and credit card details;

(e) Preferences relating to how you prefer to receive information and your interests as to content; and

(f) Any additional information provided to CPS, including any feedback, rating or comments made by you.

1.2 By doing any of the following, you consent to the collection of your Personal Information by CPD in accordance with this Privacy Policy:

(a) Visit our website –;

(b) Interact or follow social media managed by CPS (such as Facebook, Instagram, LinkedIn)

(c) Request a quote;

(d) Provide your Personal Information for the provision of any service provided by CPS;

(e) Register for or login to the CPS Online Product Management platform;

(f) Accept a proposal to use our Integrated Marketing Solutions platform;

(g) Submit website feedback, enquires or comments;

(h) Enter into an agreement with CPS; or

(i) Any other method of collection as determined by CPS from time to time.


2. Use of Personal Information

2.1 CPS uses the Personal Information for the purpose for which it was specified or reasonably apparent at the time when the Personal Information was collected. The Personal Information may be used in respect to the following:

(a) Orders placed by you;

(b) Providing registration confirmations;

(c) Assisting the offering of services by CPS or its Related Entities, merchants, contractors, agents and/or employees;

(d) Communicating promotional offers, marketing information or special events;

(e) Responding to feedback, ratings, comments, complaints and enquiries; and

(f) Engaging in administrative, marketing, planning, service or product development purposes.

2.2 You may advise CPS if you do not wish to receive any promotional offers, marketing information, catalogues or special events from CPS. This can be done by clicking the ‘unsubscribe’ link in an email received from CPS and following the opt out process or by writing to CPS at

2.3 Our website makes limited use of technologies such as cookies to collect information about your visit to the website, including, but not limited to, your IP address, browser type, user behaviour and user preferences. Such information is collected from you for the purposes of enhancing and customising your user experience, and so that CPS can continue to make improvements of the website to better cater for your needs. You may be able to disable such technologies if your browser allows this option. The information collected by a cookie or other tracking device does not contain your Personal Information.


3. Disclosure of Personal Information

3.1 Where appropriate and required, CPS may disclose your Personal Information:

(a) To CPS’s Related Entities;

(b) To CPS’s suppliers, agents, employees or contractors in connection with or for the purpose of CPS’s business;

(c) Where the law requires or authorises CPS to do so;

(d) To any other third party notified by you at the time of or after collecting your Personal Information;

(e) If we believe, at our sole discretion, that disclosure is necessary or appropriate to:

  1. prevent harm or loss, financial or otherwise;
  2. respond to a serious state of emergency; or
  3. prevent or mitigate illegal or criminal activity.

3.2 CPS will not share your Personal Information with third parties in any other way than for which the Personal Information was collected.

3.3 CPS does not envisage to disclose Personal Information to overseas persons or entities.


4. Access to and Protection of Personal Information

4.1 Subject to the Privacy Act 1988 (Cth), CPS will provide you with access to your Personal Information upon your request.

4.2 CPS will take reasonable steps to ensure that your Personal Information is accurate, up to date and complete. However, CPS relies on you advising of any changes or inaccuracies of your Personal Information. Please advise CPS if you are of the view that any of your Personal Information requires updating or correcting.

4.3 CPS will take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure (other than set out in the Privacy Policy).

4.4 No data transmission over the internet can be guaranteed to be 100% secure. As a result, while CPS strives to protect your Personal Information, CPS cannot ensure or warrant the security of any information you transmit to CPS over the internet, and you do so at your own risk. Once CPS receives your transmission, CPS makes its best effort to try and ensure the information and Personal Information security both on CPS’s systems and while in transit between CPS’s systems and the companies who provide CPS with the various systems.


5. Complaints Procedure

5.1 If you wish to make a complaint about a breach of the Privacy Policy or the Privacy Act 1988 (Cth) by CPS, please lodge a complaint to the CPS Privacy Policy co-ordinator (“Co-ordinator”) at The Co-ordinator will investigate your complaint and determine how it can be resolved.

5.2 Should you not be satisfied with the way your complaint was handled or determined, you may contact CPS or, alternatively, contact the Australian Information Commissioner via